support
Help Center
Answers to the questions we hear most, organized by where you are in the journey. Can't find yours? Contact us and a person will answer.
Getting started
Your first quest, from download to draft.
What is BloomQuest: Celebrate?
An app for building a small interactive world for someone you love. You pick an occasion, share the memories only you would know, and the app grows them into a quest the recipient walks through scene by scene. You can build it alone or privately invite others to add reviewed contributions.
Which platforms does it run on?
BloomQuest: Celebrate is an installed app for iPhone and Android. Recipients do not need the app at all: the link you share opens in any web browser.
Do I need an account?
Creators and invited collaborators do, so drafts and published quests stay safe across devices. Recipients never need one.
How long does it take to build a quest?
The first draft is generated in under a minute. Most people then spend a little while reading, editing, and making it truly theirs. You can save and come back anytime.
Building a quest
Templates, editing, and making it theirs.
Is building really free?
Yes. You can create, edit, and preview for free, with up to three quest generations each day. Payment is needed only when you are ready to publish a link to share.
What occasions are available?
Ten worlds: Birthday, Valentine, Mother's Day, Father's Day, Proposal, Graduation, Christmas, Friendship, Anniversary, and Thank You / Appreciation. Each has its own path, pacing, and signature moment.
Can I edit what the app generates?
Every word. The generated draft is a starting point. You can rewrite scenes, reorder moments, and adjust the finale question until it sounds like you.
Can I preview the quest as the recipient will see it?
Yes. Preview walks you through the exact experience the recipient gets, before you publish anything.
Collaboration
Inviting others into one private quest.
Can more than one person help build a quest?
Yes. One organizer still publishes for one recipient. They can work solo or privately invite signed-in collaborators to add memories, stories, wishes, blessings, photos, and finale notes.
Do collaborators edit the live quest?
No. Contributors work in separate drafts. They never edit the canonical quest directly or see one another’s unreviewed material. The organizer approves, orders, and finalizes accepted items before publishing.
How do collaboration invites work?
The organizer shares a private collaboration link. It is an unlisted capability link, not a search surface. Publishing closes the invitation. The organizer may run one later contribution cycle with a fresh invite, review it, and republish.
Do contributors pay?
No. Contributors never pay for a quest. One-time worlds include up to five collaborators; Celebration Year includes up to thirty per world.
Longer answer: what is a collaborative digital gift?
Sharing and recipients
Links, progress, and responses.
How does sharing work?
Publishing creates one unlisted link protected by a hidden key. You send it however you like: a message, an email, a QR code on a card. Anyone with the link can open it, so share it with the person it is for.
Can the recipient see my edits in progress?
Never. A shared link always shows the last version you published. Your edits stay private until you choose to send an update.
Can I schedule when a quest opens?
Yes. Lock a quest behind the exact moment it should open, like a birthday morning, and the link will keep the surprise until then.
Will I know when they open it?
If you allow notifications, you will hear when the quest is opened, as they make progress, and when they choose or write an answer along the way.
Plans and billing
Subscriptions, unlocks, and refunds.
What do I pay for?
Publishing. Choose one special world, monthly membership, or BloomQuest: Celebrate Year. Building, editing, and previewing always stay free.
What does a one time world include?
One world is made for one person and includes its first share plus one final published update. The credit never expires, so you can use it whenever the moment is right.
What do monthly and yearly memberships include?
Monthly and yearly memberships include unlimited quest generations and regenerations, flexible published updates, and every premium app atmosphere while your subscription is active.
What happens if my subscription ends?
Links you already shared stay live. To publish a new quest or another update after the subscription ends, renew BloomQuest: Celebrate Year or use a one time world credit that still has its final update available.
How do refunds work?
Purchases go through the App Store or Google Play, so refunds follow their process. Open your store account, find the purchase, and request a refund there. If you get stuck, contact us and we will point you in the right direction.
Privacy and data
What we keep, and how to take it back.
Who can find a published quest?
Nobody, unless they have the link. Quests are unlisted, protected by a hidden key, and never searchable.
What do you know about my recipient?
As little as possible: that the quest was opened, how far they got, and the answers they choose or write. No name, no email, no identity.
How do I export or delete my data?
In the app, go to Profile, then Privacy and data. You can export what we hold or delete your account entirely, which removes your quests and published links.
Troubleshooting
When something is not blooming right.
My recipient's link will not open.
Ask them to check the whole link was copied, including everything after the last slash. The hidden key lives there. Opening it in a different browser is a good second step.
Animations look reduced or still.
The app respects your device's reduced motion setting. If you want full motion, turn reduced motion off in your system accessibility settings or in the app under Profile, then Accessibility.
A purchase is not showing up.
Open Profile, then Plan and purchases, and tap Restore. That rechecks your purchases with the store. If it still does not appear, contact us with the email on your account.
Still stuck?
Tell us what happened and we will untangle it together.